More Hours, More Savings
The more hours of work you request within a single month, the more you save!
Here’s how it works:
- Up to 10 hours: Enjoy our standard competitive rate.
- 10-100 hours: Get 5% off on all services.
- Over 100 hours: Benefit from a 10% discount on every additional hour.
Maximize your monthly savings if you need ongoing maintenance, urgent support, or new projects. It’s our way of appreciating your trust in us for your tech support needs!
IT Support & Maintenance Services for Your Business
Keep your company running, no matter what. From urgent fixes to proactive care, our IT support and maintenance services are fast, flexible, and built for how modern businesses work.
Careful treatment
Clear solutions, even if you lack tech expertise.
Any task size!
From 10 minutes per task.
On-Demand Service
No payments in advance, no subscriptions.
No Bureaucracy
We keep things simple, human, and efficient.
Introduction to IT Support and Maintenance
There’s nothing quite like the sudden lurch in your stomach when technology derails a big moment. One minute you’re about to pitch a new client!
The next, your CMS crashes or your database refuses to sync…
For small and mid-sized businesses, these disruptions don’t just slow you down – they risk your reputation, your pipeline, and your profit. That’s where IT support and maintenance services come in.
We provide lean, effective, and on-demand IT support that actually matches how fast modern businesses move. No matter if you’re dealing with an error, an urgent bug fix, or just trying to keep your systems running smoothly, our support and maintenance solutions help you operate efficiently, minimize downtime, and focus on what actually matters: your clients and your growth.
So, Again, Why Do You Need Remote IT Support?
We already touched disruptions, but here are four boxes described in a bit more details:
IT Is Distracting You from Business Growth
Quarterly goals start slipping when you’re buried in patch notes, bug chasing, and endless support requests. Shift that noise to our support team. We tackle updates, fixes, and routine maintenance services so you can focus on strategy, clients, and the next big revenue leap.
Security & Performance Risks
Outdated plugins, unpatched kernels, and jittery response times invite hackers and frustrate users. We run nonstop scans, deploy security patches, and fine-tune servers for peak speed. The payoff is lower risk, minimal disruption, and a site that feels lightning-fast every single click.
Lack of In-House IT Expertise
Recruiting senior engineers takes months – and budgets balloon fast. Skip the talent scramble. Our maintenance team plugs in instantly with battle-tested skills across stacks, hardware maintenance, and cloud ops, delivering enterprise-grade coverage at a price that fits growing businesses.
Scaling IT with Your Business
Spinning up a new microservice tomorrow? Opening a second office next quarter? We scale infrastructure management, licenses, and help-desk capacity on demand. Your tech expands smoothly – no frantic midnight configs, no surprise invoices – keeping momentum high as you capture fresh markets.
Who We Work With
Marketing Agencies
Web Development Firms
Web Design Agencies
E-Commerce Websites
Small-Mid Businesses
Our IT Support & Maintenance Services
Even tiny code hiccups can snowball. Think of us as your remote support team – delivering innovative solutions without the full-time payroll hit.
What Do Actual Agency Owners Say About Our Support Services
Nathan Clifft
Company Director, Lotus Blue
The entire team adapts to my way of working, with no hesitation or question.
read full review
Fredrik Montell
CEO, KN-WN MEDIA
They were experienced developers and very nice people.
read full review
Eve Em
Director, The Ink Factory & PIERCED
Everyone has been fast and efficient and resolved all the issues we have faced.
read full review
Darren Mogg
Former Technology & Strategy Director, Prestige Network
They’re a very approachable and knowledgeable team.
read full review
Mira Nemerbayeva
Founder, Empower21 Innovative Education
ECO & Tech has an exceptional human approach. They knew us as individuals and not just an entity.
read full review
Daria Mulova
Senior Product Designer, iX.co
It’s not very often our company has AR projects and we were very pleased to work with ECO & Tech to get this outcome.
read full review
Søren Steensen
Self-Employed Graphic Designer
I have never experienced problems – they always respect my feedback and fix the errors.
read full review
Marketing Manager, Argent Teams
I like the transparency of their processes and their timeliness and professionalism.
read full review
Maxim Moneta
Managing Director, Startupers Online
Working with startups is complicated, but they manage to complete all their work on time.
read full review
Kenneth Nugent
Director, Kastfast Ltd.
ECO & Tech’s speed and response times are great.
read full reviewDirector, Notable VIP Ltd
They were easy to work with, and we felt like we worked as a team.
read full review
Katerina Igolkina
Project manager, ITPM Group
They are willing to meet the business goal and deliver an excellent result.
read full reviewHow it works?
You can access all your tasks on the client dashboard or reach out to us via email.
Step 01
You send a request to our support email address
Step 02
You receive an estimation and due date back
Step 03
We do the task, QA and revert it back
Step 04
You pay once next month for only finished tasks
See How Much Time Your Agency Can Save Each Month
Your benefit when working with us:
Your monthly cost for Web Development is 2000€
With us, Web Development costs 2000€ per month
By outsourcing, you could save 800€ monthly!
Cost is just half the story. Our senior experts may work faster and smarter. Let’s chat so you can see the full value!
We match your cost but bring more to the table – senior expertise, faster project delivery, and flexible support. Let’s chat!
ECO & Tech As Your IT Support & Maintenance Provider
Not every business needs a full-time IT department. But what we know for sure is that every business does need reliable software maintenance and responsive support. Here’s what you get with us.
Remote-First, Task-Based Model
Everything we do is remote, task-based, and flexible. From bug fixes and plugin updates to integrations and analytics support – you only pay when there’s actual work to do. No retainers, no fluff.
Proactive Monitoring & Preventive Care
We don’t just wait for things to break. Our team monitors your systems in real-time, applies predictive maintenance, and prevents issues before they impact performance.
Transparent Pricing, Adaptable Plans
Pay only when you need us – and save more when you do with bulk discounts. Still need subscription-based support? Discover our white-label plans with built-in perks.
Senior Engineers on Every Task
Every support request is handled by experienced engineers—not juniors. From legacy patching to infrastructure tuning, we deliver expert-level precision and reliability.
Our Team
Our management team of like-minded professionals is here to hit the mark and ensure you get outstanding service, day in and day out. Supported by a wider team of skilled experts.
Yevhen Rybak
CEO, founder
Kateryna Igolkina
senior Project Manager
Andrew Kirshe
Lead Software Developer
Kateryna Vilkhovyk
Lead UX/UI Designer
Viktoria
Key Account Manager
Let’s talk
Ready to discuss your project? Connect with us to explore how our services can drive your business forward.
About 101% White-Label Web Development
Introducing our newly released white label web development support concept – already tested by select clients with great success. Give it a try and watch your agency scale like never before!
| On-Demand Tech Support | 101% White Label Wev Development | |
|---|---|---|
| Expert development | Access to skilled devs whenever you need them. | Expert development Same pool of expert developers. |
| Flexible scalability | Easily scale hours or tasks up and down based on project demand. | Flexible scalability Plans scale to match your growing client base with consistent coverage. |
| New revenue opportunities | Resell support hours, but handle communication yourself. | New revenue opportunities Resell services fully under your brand, minimal overhead. |
| Operates completely under your brand | Standard branding or white-label, but you manage client interactions. | Operates completely under your brand You don’t have to continually pass messages back and forth; We handle all support directly under your brand! |
| learn more |
Operates completely under your brand
You don’t have to continually pass messages back and forth; We handle all support directly under your brand!
learn moreOur Technology Stack
Databases
Web
[mssql]
[Mongodb]
[Mysql]
[Postgresql]
[Elasticsearch]
[Redis]
Mobile
[Firebase]
[Sqlite]
[Realm]
Getting started with us
Getting started with us
Our goal is to handle your technical tasks and ease your workload. We offer high-quality, timely service to protect your tasks, reputation, and profit. Partnering with us gives you more time for management and boosts your reputation as a reliable contractor.
Our Service Level Agreement (SLA) sets the bar for our services, covering everything from response times and system availability to the quality of service.
If required, we are willing to sign a bilateral Non-Disclosure Agreement (NDA).
There are no long-term commitments required from your side. We adapt to your needs, working on your tasks as they come. If there are no tasks, we wait and are ready to provide service whenever you need it.
Request the task
Commissioning work from our experts is easy. To make sure we understand your needs, contact us by email or describe the task in your project dashboard. Once we receive your assignment, we will assess its complexity and urgency and provide you with an estimated turnaround time. This process ensures that our team handles your tasks quickly and efficiently to achieve a successful outcome.
Definitely! Our system efficiently handles various task submissions, ensuring every single one is evaluated and processed promptly. Just provide the details for each task, and our team will take care of the rest.
Yes, We keep your site up to date and ensure ongoing support for its smooth operation.
Absolutely! We conduct an audit of your site or application before commencing work. Additionally, we carry out regular system quality checks, UX audits, and more. We can delve into these details further during our initial call to ensure we address all your needs and expectations.
Yes, we set up backups. Our team ensures that your data is securely backed up regularly to prevent any loss and ensure quick recovery in case of any issues.
Billing
With our simple billing process, you only need to pay once a month for the tasks that are finished. This helps you understand clearly what you are being charged for and allows you to manage your money effectively.
If you are not satisfied with our service, we encourage you to contact us immediately. You can rate each task individually and send us your feedback. We want to assure you that we are fully prepared to look into any issues and will work with you to make any necessary adjustments.
We do not impose any minimum subscription period. Our clients are free to cease working with us at any time. You can complete your current tasks and choose not to provide any new ones without any obligations.
Yes, we offer a progressive discount system based on your monthly usage:
- For up to 10 hours per month, the standard rate applies.
- For 10 to 100 hours per month, a 5% off discount is available.
- For over 100 hours per month, get the maximum discount of 10% off.
These discounts are applied monthly, based on the previous month’s usage.
If you still have questions, here is the FAQ section. Still unsure? Contact us for more information!
Slow load times, frequent bugs, skipped updates, or rising software maintenance costs are red flags. Regular software maintenance keeps systems reliable and cuts long-term expenses.
We can involve our project manager in the process. He will serve as a liaison between you and the developers, ensuring smooth communications. However, if you have technical experience, you can directly interact with the developer and assign tasks through our client dashboard.
We respond within a few hours on workdays and can start within 24 hours or less after assessing your task requirements.
Yes, we provide progressive discounts based on the number of monthly hours ordered. The standard rate applies for up to 10 hours per month. For 10 to 100 hours, you receive a 5% discount, and for over 100 hours, enjoy our maximum discount of 10%.
We set clear milestones and operate on a “satisfaction guarantee” basis, meaning you pay for the next month only if fully satisfied. This ensures timely, high-quality service and puts the risk on us, not you.
Support services resolve live technical issues – think login errors or sudden crashes. Maintenance services refer to ongoing, proper maintenance that keeps software, hardware, and security up to date so those problems don’t appear in the first place.
We can do both. Most small business clients with occasional tasks prefer our on-demand model with no upfront payments. But if you’re looking for consistent bespoke offerings, our white-label web development service offers flexible subscription options tailored to your needs.
Explore Other Services
Blog
Mobile App Development Process in 2025: Strategic Decisions You Need to Make
Mobile App Development Process in 2025: Strategic Decisions You Need to Make
5 Lessons I’d Share with Every Digital Agency Owner and Solo Entrepreneur
Explore 5 practical lessons from the ECO & Tech’s CEO experience with outsourcing that will challenge your thinking about business growth and efficiency.
In House Development vs Outsourcing
Which software development model should you choose in 2025? The software development market continues to grow rapidly, and companies strive to choose the most appropriate strategy…
What are the Benefits of Outsourcing?
Running and maintaining a successful business often involves many routine tasks, which can be quite challenging. These little tasks could potentially eat up your precious time, effort,…
Advantages of IT Outsourcing to Ukraine
When it comes to IT outsourcing, you are probably already familiar with its basic concept, the principles, and the advantages it could have for your company. If…
How Custom Software Development Can Affect Your Business
Custom software development has enabled businesses to create wonderful and useful apps. This is possible through the constant advancement of technology that impacts so many areas of…
Pros and Cons of Outsourcing IT Services for Your Business
Outsourcing software development tasks, along with accounting and marketing, are the top three business processes outsourced most frequently. Let’s review the pros and cons of such…
Unlocking Growth with White Label Web Design & Development
In today’s fast-paced digital landscape, white-label services have become a go-to solution for agencies aiming to expand their capabilities without inflating overheads. This guide unpacks the dual…
Describe your tasks and expect a quick response from us.
[ Contacts ]
